SUPPORT

Support

Find quick answers, or write to us directly.

We usually reply within 1–2 business days. When reporting a problem, telling us your iPhone model, iOS version and document type helps us fix it faster.

1. Which file types can it read?2. Why is a scanned page or image-based PDF slow to open?3. Playback stops when the screen turns off.4. What is the difference between the free and paid tiers?5. How do I cancel my subscription?6. My subscription doesn’t show up on my new phone.7. Are my books uploaded to the cloud?

Which file types can it read?

PDF, EPUB, DOCX and plain text files. You can also scan paper pages with the camera, paste a web link, or paste text from the clipboard.

Why is a scanned page or image-based PDF slow to open?

Those documents contain no embedded text, so each page goes through on-device text recognition (OCR). The first pass can take a few seconds; results are cached, so later openings are instant.

Playback stops when the screen turns off.

It should keep playing with the screen off. If it stops, check that the app is not restricted under Settings › ListenFly and that Low Power Mode is off.

What is the difference between the free and paid tiers?

The free tier uses your device’s built-in voice: unlimited, works offline, shows occasional ads. Standard unlocks natural AI voices that run on your device in 35 languages, with unlimited listening and no ads. Premium adds HD cloud voices in every language with a weekly/monthly allowance and no ads. If your allowance runs out, keep listening with the on-device voice for free, or buy a one-time top-up.

How do I cancel my subscription?

On your iPhone go to Settings › (your name) › Subscriptions and select ListenFly. Cancellation takes effect at the end of the current period. Subscriptions are managed by Apple; for refunds use reportaproblem.apple.com.

My subscription doesn’t show up on my new phone.

Use Settings › Subscription › Restore Purchases inside the app, and make sure you are signed in with the Apple Account you purchased with.

Are my books uploaded to the cloud?

No. Your documents stay on your device. Only while using Premium HD cloud voices is the passage being read sent for narration, with no identifier attached; Standard voices run on your device. See the Privacy Policy for details.

PDF Reader·Privacy Policy·Terms of Service·info@ayestech.com

ListenFly is a tool for listening to documents you own or are legally entitled to access.